Product FAQ´s LanExpert

The Frequently Ask Questions are organized into their respective sections as they pertain to the LanExpert.

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Question
The LanExpert will not power up?

Answer
The battery pack may need to be charged. Attach the AC adapter and verify the battery pack is being charged. The LanExpert can be used at the same time the battery pack is being charged.

Question
The battery pack is not charging or holding a charge, can it be replaced?

Answer
Yes, however it needs to be returned to the manufacture for replacement. Contact Psiber Data Systems for assistance.

Question
My LanExpert turned off while I was testing.

Answer
Select the battery symbol when power is turned back on. Select "stay on" option for both AC power and battery power. Your LanExpert doesn?t turn on? Plug in the AC power to charge the battery.

Question
My LanExpert is displaying the wrong time and/or date.

Answer
The first time the unit is powered on or if the time is lost there are a series of four dashed lines in the center of the top edge of the display. Or if the time is not correct. Touch the dashes or the displayed time with the stylus or fingertip and the time and date set screen will appear. Adjust the time and/or date. Then touch the Exit button at the top right of the screen to go back to the previous screen.

Question
I lost my stylus can I use a pen or pencil?

Answer
No, any sharp pointed object will damage the touch screen. Contact Psiber Data Systems for replacement components.

Question
The screen is difficult to see in bright light.

Answer
Adjust the backlight brightness to a level that corrects this. Follow the Set Illumination Options in the Getting Stated section of the User Guide or in the LanExpert?s Setup section.

Question
The screen is frozen, What do I do to unfreeze it?

Answer
Hold down the power button for about 5 seconds to turn the unit off. Turn unit back on. Try to recreate the situation to see if the unit freezes again. If you can recreate the "freeze", please email Psiber the exact situation that made your LanExpert freeze and we will look into it.

Question -
My screen went blank then started cycling through different color screens, what do I do?

Answer
Hold down the power button for about 5 seconds to turn the unit off. Turn unit back on. Please email Psiber, if this happens multiple times, with the exact situation and we will look into it.

Question
I touch a location on the screen and nothing happens. I touch close to an object on the screen and the action happens. 

Answer
The Touch Screen may need to be aligned. Select Setup from the Home screen goto Touch Panel in the lower icon area. Perform alignment.

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